- Critical 9.3
CVE-2025-12420
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an ap…
Scores
The facts
- Published
- 12 January 2026
- Last changed
- 17 June 2026
- NVD status
- Analyzed
- Severity
- Critical, CVSS 9.3 out of 10 (version 4.0)
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R… - Weakness
- Affects
- servicenow now assist ai agents
- servicenow virtual agent api
- Known exploited
- Not in the CISA Known Exploited Vulnerabilities catalogue in this build.
- EPSS
- 53.2% chance of exploitation activity in the next 30 days (percentile 99).
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