- Critical 9.1
CVE-2026-78357
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain au…
Scores
The facts
- Published
- 12 October 2026
- Last changed
- 15 October 2026
- NVD status
- Deferred
- Severity
- Critical, CVSS 9.1 out of 10 (version 3.1)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N - Weakness
- Known exploited
- Not in the CISA Known Exploited Vulnerabilities catalogue in this build.
- EPSS
- 0.3% chance of exploitation activity in the next 30 days (percentile 22).
Is there a Securelyn advisory?
Not yet. Securelyn writes plain-English advisories for the flaws that matter most to businesses. Subscribe to the digest to hear about them.